RÄKI VB POLICIES & PROCEDURES
A CREDIT CARD IS REQUIRED TO BOOK ANY LESSONS.​
CANCELLATION/RESCHEDULING POLICY
You may cancel or reschedule 72 hours in advance with no fee. Anything after this 72-hour period will result in the full fee. “No Shows” will result in the full fee of the scheduled lesson(s) with no service, in order to accommodate for the coach's time, court fees, and scheduling adjustment. To cancel or reschedule, do so through your online account or RÄKI App.
REFUND POLICY
All sales are final. RÄKI does not offer refunds but can exchange for RÄKI Credit for any future lessons so long as changes were finalized outside of the 72-hour window. Clinics are non-refundable and are not transferrable to credit.
ILLNESS/INJURY POLICY
If you're sick/injured, please notify us as soon as possible and provide a doctor's note clearing what exercises are allowed so that your coach can adjust their training plan accordingly. If you are cancelling your lesson, clients are encouraged to have a teammate/friend take their place so you do not lose the entire lesson, as being sick or injured does not exempt you from our policies.
LATE POLICY
If you are running late, you have a 10-minute grace period. After that, you may need to forgo parts of your lesson or need to reschedule entirely, which will incur the full cancellation fee. NO SHOWS will result in the full charge for the scheduled lesson(s) with no service, in order to accommodate the coaches time, court fees, and scheduling.
ADDITIONAL PLAYERS POLICY
All athletes showing up to a lesson must be on the schedule and booking email. If you booked a private lesson, do not bring an additional athlete to your lesson without prior approval from our team. If you are not on the schedule, we cannot accommodate you regardless if the athlete you're bringing is a RÄKI client. No extra players will be accommodated. RÄKI VB has the right to turn those who are not on the schedule away.
​​​​​SERVICE GUARANTEE
We always want you to be 100% satisfied with your lesson. If you are not, we ask that you contact us within 3 days of your lesson to schedule a follow up. Concerns reported after 3 days will be reviewed on a case-by-case basis.​
LATE PAYMENT FEE
Payments must be completed at the time of booking. If payment is not received by the end of your lesson, a $10 late fee will be charged to the card on file.